FAQs
Important facts you need to know about our products and services
Nothing is hidden; our terms are as clear as the daylight!
Yes. You may change your hospital within the duration of your policy. To do this, please send a mail request to LAP HMO. After which, you can visit the hospital with your valid Id card.
Please notify us and we will refer you to one of our partner pharmacies around you.
Please do not leave the hospital unsatisfied. Kindly Contact our customer care lines below if you have any concerns or complaints.
Yes. Provided you are on a family plan type. You can do this on your registration portal or send us a mail.
If you are on the individual plan, you will need to upgrade to a family plan provided your earlier plan covered maternity care.
If you are on the individual plan, you will need to upgrade to a family plan provided your earlier plan covered maternity care.
You will make payment of N1000 into our LAP HMO account (LIFE ACTION PLUS LIMITED. FIRST BANK; 2032736711) and scan the teller to LAP HMO to get a replacement.
No. Your LAP HMO Identity card is not transferable.
Yes, this is necessary for your identification.
Please be at ease, if you observe that you forgot your LAP HMO I.D Card at home or you are out of station. Call any of our customer care phone numbers below or call us on your way to the hospital so that we could book an appointment for you.
Please do not leave the hospital unsatisfied. All you need to do is to reach us on
0907 926 2153,
0908 238 1439,
0908 238 1438
Toll Line: 0700-LIFEACTION
0907 926 2153,
0908 238 1439,
0908 238 1438
Toll Line: 0700-LIFEACTION
Do you still need further clarifications?
For more information about products and services, please reach out to us through any of the following channels.
Head office address:
1 st Floor, Nigeria Law Publications House, Jobi Fele Way,
Central Business District, Alausa, Ikeja
Lagos State, Nigeria.
Customer Care:
0907 926 2153,
0908 238 1439,
0908 238 1438
Toll Line: 0700-LIFEACTION
Monday - Friday: 8:00 AM to 5:00 PM • 24Hours Callcentre
0908 238 1439,
0908 238 1438
Toll Line: 0700-LIFEACTION
Monday - Friday: 8:00 AM to 5:00 PM • 24Hours Callcentre
For more information:
services@lifeactionplus.com
customercare@lifeactionplus.com
customercare@lifeactionplus.com