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FAQs

Important facts you need to know about our products and services

Nothing is hidden; our terms are as clear as the daylight!

CAN I CHANGE MY HOSPITAL?
Yes. You may change your hospital within the duration of your policy. To do this, please send a mail request to LAP HMO. After which, you can visit the hospital with your valid Id card.
WHAT DO I DO IF I VISIT THE HOSPITAL AND THEY DO NOT HAVE THE DRUGS THAT I NEED?
Please notify us and we will refer you to one of our partner pharmacies around you.
WHAT IF I AM NOT SATISFIED WITH THE TREATMENT?
Please do not leave the hospital unsatisfied. Kindly Contact our customer care lines below if you have any concerns or complaints.
CAN I INCLUDE MY NEW BORN CHILD ON MY PLAN?
Yes. Provided you are on a family plan type. You can do this on your registration portal or send us a mail.

If you are on the individual plan, you will need to upgrade to a family plan provided your earlier plan covered maternity care.
WHAT IF I LOSE MY LIFE ACTION PLUS HMO IDENTITY CARD
You will make payment of N1000 into our LAP HMO account (LIFE ACTION PLUS LIMITED. FIRST BANK; 2032736711) and scan the teller to LAP HMO to get a replacement.
CAN I GIVE MY RELATIVE MY CARD TO USE?
No. Your LAP HMO Identity card is not transferable.
DO I HAVE TO TAKE MY LAP HMO ID CARD TO THE HOSPITAL?
Yes, this is necessary for your identification.
WHAT IF I FORGET MY LAP HMO ID CARD AT HOME OR I AM OUT OF STATION
Please be at ease, if you observe that you forgot your LAP HMO I.D Card at home or you are out of station. Call any of our customer care phone numbers below or call us on your way to the hospital so that we could book an appointment for you.
WHAT DO I NEED TO DO IF THE HOSPITAL GETS CONFIRMATION THAT I AM NOT COVERED FOR A SERVICE I REQUIRE?
Please do not leave the hospital unsatisfied. All you need to do is to reach us on

0907 926 2153,
0908 238 1439,
0908 238 1438

Toll Line: 0700-LIFEACTION

Do you still need further clarifications?

For more information about products and services, please reach out to us through any of the following channels.

Head office address:

1 st Floor, Nigeria Law Publications House, Jobi Fele Way, Central Business District, Alausa, Ikeja Lagos State, Nigeria.

Customer Care:

0907 926 2153,
0908 238 1439,
0908 238 1438

Toll Line: 0700-LIFEACTION

Monday - Friday: 8:00 AM to 5:00 PM • 24Hours Callcentre

For more information:

services@lifeactionplus.com
customercare@lifeactionplus.com
Contact Us

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